Hein Electric Supply Company

Southeastern Wisconsin's Largest Independent Electrical Distributor

Terms & Conditions

Accounts

Firms desiring an open account should complete a Hein Electric credit application, which requests the names of firms from whom they have been buying and other financial information from which we can establish a credit line. All others are COD or cash with order. There will be a minimum $25 billing. For more information or to apply for an open account, please contact our Corporate Office at 262.790.8400, toll free 800.366.4346, or via email maryk@hein.com.

Construction Job Accounts

We have the ability to track projects by setting up a job ship to address under your regular account. This service benefits your billing department since all material orders specific to a job ship to address are shown as a subtotal on your monthly statement.

If you are interested in this service for an upcoming project, please see your sales representative. You may also download a job information sheet here. Please fill it out entirely and either fax it or email it as a PDF attachment to Mary Kohlenberg in our Credit Department.

Payment Policy

Payment is accepted by cash, check, money order, VISA, MasterCard, Discover, or COD. Net thirty days unless otherwise specified. There will be a cash discount on some classes of materials to customers with established credit.

Orders

To help expedite your order, please use the manufacturer's name, catalog number, and name of item being ordered. Confirming orders should be prominently marked so as to avoid confusion.

Freight

Any $500 order in Milwaukee County will be Freight Prepaid. Any order less than $500, will have a minimum shipping and handling charge. A $1,000 order will be Freight Prepaid in the state of Wisconsin, excluding Milwaukee County.

Wire Cutting

THHN-THWN/USE-RHHN/NM/SEU/BX/BARE, smaller than #10 sold in full coils only. Cut charges are as follows: #8 to #2, $3 per cut, #1-#4/0, $5 per cut. Charges for #250 to #1000 MCM will be $11 per cut. Greenfield/Sealtite 3/8" to 1", $3 per cut; 1 1/4" to 4", $4 per cut. Cord #18 to #10, $3 per cut, #8 to #2, $4 per cut.

Damage

We employ experienced packers and cannot be held responsible for damage that occurs after we have received a good order receipt from the carrier. If any damage should occur in transit, a claim should be filed immediately against the carrier. If notified, we will do everything possible to assist you in getting an adjustment.

Shortages

All shipments are checked and double checked to prevent error or shortages. Claims for shortage must be made within 3 days from receipt of goods.

Returning Materials

Permission must be obtained from us before returning any material for credit or exchange. We stand ready to rectify any errors made, without costs to our customers, but our shipping department must be consulted for shipping instructions first. Under no circumstances will we receive materials which have been returned without prior authorization. Special order items are not returnable without permission of the manufacturer and subject to any changes they impose. Returns are subject to restocking charges.